At klen.co, protecting your privacy is part of how we protect what matters most - your health, your loved ones, and the planet. This Privacy Policy explains how we collect, use, disclose and protect your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By visiting our website, submitting an enquiry, or engaging with us in any way, you agree to the terms outlined below.

1. What We Collect

We collect personal information you provide to us directly, such as:

• Your name, email address and phone number

• Business or residential address

• Details about your cleaning needs or product interest

• Any other information you share in our contact form or email communications

We may also collect technical information automatically through our website, such as your:

• IP address

• Device and browser type

• Pages visited and time spent on our site (via cookies or analytics tools)

2. How We Collect It

We collect information when you:

• Submit an enquiry via our website’s contact form

• Sign up for our newsletter

• Communicate with us by email or phone

• Interact with our website or social media platforms

We may also receive limited data through third-party tools that help us manage website traffic or marketing (e.g. analytics and email marketing platforms).

3. Why We Collect It

We collect and use your personal information to:

• Respond to your enquiry and provide personalised information about our products

• Arrange product demonstrations, quotes or invoicing

• Keep in touch and provide updates (only if you opt in)

• Improve our website and customer experience

• Comply with any legal obligations

4. Sharing Your Information

We do not sell your information. We may share it with trusted third-party providers who support our operations, such as:

• Email marketing platforms (if you subscribe to our updates)

• Analytics services (like Google Analytics or Meta Ads)

• Cloud-based software or tools used for invoicing and customer relationship management

If any providers are located outside of Australia, we ensure they have adequate data protection practices in place.

5. Cookies & Tracking

We use cookies to help improve your browsing experience and understand how visitors interact with our website. Cookies can be disabled in your browser settings, but doing so may impact some website features.

6. Your Rights

You have the right to:

• Access any personal information we hold about you

• Request correction of inaccurate or outdated information

• Opt out of receiving any promotional communications

To make a request, just email us at hello@klen.co.

7. Keeping Your Info Safe

We take reasonable steps to protect your data from misuse, interference, or unauthorised access. Your information is securely stored and only retained for as long as necessary for our business operations and obligations.

8. Questions or Complaints

If you have any concerns about your privacy or how your information is being handled, please contact us at hello@klen.co. We’ll respond promptly. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

This policy may be updated from time to time. The most current version will always be available on our website, and we’ll note the last updated date at the top of this page.

10. Contact Us

Have questions about your privacy?
We’re always happy to help.

📧 hello@klen.co